Filter by rating
filters
State:
Show
City:
Show
Most Helpful

Estarland - Worst

2.2
Details
Neva received my order at all
View full review
Review
#1179956 Review #1179956 is a subjective opinion of poster.
Reason of review
Problem with delivery
3.3
Details
First of all, I feel very bummed writing this because I've been a costumer for a long time and I always prefer Estarland over gamestop or amazon. I recommended the company several times to friends in the past, but things seem to be changing. I always had good trade in...
View full review
Review
#753462 Review #753462 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$150
Preferred solution
Deliver product or service ordered
Tags
  • consoles
  • Tradein
4.0
Details
I've been shopping estarland for about a year and a half now and other then one instance when I came into the store with a rather large ($300+) transaction of games I wanted to sell I love it. After being told by a new (and yes, rather air headed) employee who promised...
View full review
Review
#687250 Review #687250 is a subjective opinion of poster.
Reason of review
Good quality
Tags
  • retro video games
I keep reading all these complaints about estarland but i have a different story .i have been dealing with for about a year and they always ship my orders in a timely fashion, they are also package very well.i also will say that i had a few things go wrong, but they...
View full review
Review
#635910 Review #635910 is a subjective opinion of poster.
Reason of review
Good customer service
I live near eStarlands retail location and use to shop there all the time. After a while I noticed the people that use to work there left and they were replaced by space cadet dorks. I bought and original Xbox game. When I opened it it was the wrong game. The location...
View full review
Review
#576066 Review #576066 is a subjective opinion of poster.
Reason of review
Damaged or defective
Resolved
1.3
Details
Estarland - Do not trade things in
Estarland - Do not trade things in
Estarland - Do not trade things in
Their website states that when you request a cash-out on your trade-in (70% cash from the credit), that it will take 4-6 weeks to process and send to you via PayPal. It's been over six weeks now, and I still haven't received my money. On the final day of the six week...
View full review
1 comment
Anonymous
#1058639

Yeah...trading in to eStarland for store credit is great, but they will make you go through *** for the cash out if you're looking for cash (many people have this problem with them). If you're looking for cash, try GameStop (you get 10% with PUR), CashForGamers.com, or just sell it yourself on eBay or Amazon.

Review
#559134 Review #559134 is a subjective opinion of poster.
Cons
  • Not receiving the money owed to me
Reason of review
Poor customer service
Loss
$89
Preferred solution
Full refund
I had to learn the hard way about this company. They seem okay as long as your are buying from them. But never trade in your consoles or they will rip you off! I traded in several consoles to this company and they took 5 weeks to give me credit. Plus after a whole...
View full review
Review
#486563 Review #486563 is a subjective opinion of poster.
Loss
$50

Estarland in Ivyland, Pennsylvania - Scam! Customer Service Rep Lies

I've been waiting on a cash out for nearly 4 weeks. Original processing was 1-2 weeks. I called after 2 weeks, and got a response saying they were working on it and would send it out immediately. Fast forward 4 days, same response. The following week, same dialogue. I call back today and ask to speak with the head of the department, and she pretends to put me on hold while she looks for him, but lies and says "he's usually in a meeting at this time of day." Very vague, and very shady. I DO NOT RECOMMEND EVER DEALING WITH THIS COMPANY!!!
View full review
Review
#443581 Review #443581 is a subjective opinion of poster.
Loss
$250
Tags
  • consoles

Estarland in Grand Rapids, Michigan - All around great place to purchase retro games.

I have so far completed 4 orders with eStarland. My deliveries are always fast, the products are all clean and in great condition, and their selection and prices cannot be beat for retro games. My products arrive well packed and each item is sealed, presumably after they clean them, not even a bit of dust is on anything. I've purchased retro games from some local retailers and occasionally get something that doesn't work or is scratched up yet is still being sold. At eStarland, I am never worried that something will not work. I have yet to have any problems and all of the items seem like they were checked over very well before sale to insure this. Extremely satisfied and will continue to do business with them.
View full review
Review
#199111 Review #199111 is a subjective opinion of poster.
What a bunch of ***. Their inventory, prices, and quality of merchandise is so *** good and better than any other retro game store. Seriously. I went to their store, bought some insanely awesome and hardcore games like Mega Man and Contra, and all of a sudden I was...
View full review
Review
#175957 Review #175957 is a subjective opinion of poster.

Contact Estarland Customer Service

Mailing Address:
eStarland.com
3150 Spring St Suite B 14225 Sullyfield Cir. Suite C Chantilly, VA 20151 U.S.A
Fairfax, VA 22031
USA
Phone:
(703) 941-0165
All Estarland Contacts

Compare Estarland to

Play N Trade
Play N Trade
35 reviews
1.5
Compare
I placed an international order (I'm at Monterrey, Mexico, I live like 4-5 hrs from Texas). My order was processed on 04/10 but as today 06/18 haven ' t received. I've sent so far 4 e-mails with no answer. I decided to call them and they tell me that...
View full review
Review
#125824 Review #125824 is a subjective opinion of poster.
Loss
$57