I've been shopping estarland for about a year and a half now and other then one instance when I came into the store with a rather large ($300+) transaction of games I wanted to sell I love it. After being told by a new (and yes, rather air headed) employee who promised me a manager who would be able to handle it within the hour was told 3 hours later said manager decided not to come in that day.
I opted for a check to be mailed to me the next day which wasn't sent until almost 3 weeks later only after I had to call customer service. The trade in values are amazing, a mind boggling selection of games and always a really great selection of gear, collectibles and merch.
Reason of review: Good quality.